AI agents · Across systems

Test AI agents across every system they touch

Real agent tasks don't stay in one app. We build one consistent world across SAP, your CRM and service desk, inboxes and documents, with the same synthetic customers, IDs and amounts everywhere. SAP is reset through the API before every run, and the other systems are rebuilt from the same configuration.

Book a demo See how it works

task · resolve an invoice dispute

1InboxKestrel Foods emails to dispute invoice 90031877
2CRMAgent finds the account and opens case 00012931
3SAPChecks open item 90031877 for €12,480.00
4SAPPosts a credit memo for the disputed amount
5CRMCloses the case and replies to the customer

Illustrative. Synthetic customer with the same IDs and amounts in every system.

Same IDs in every system

How it works

One synthetic customer, everywhere the agent looks

Cross-system agent testing checks an agent on a task that spans several applications, using data that agrees across all of them: the same customer, IDs, amounts and dates in the ERP, the CRM, the inbox and the documents.

SAP S/4HANA

Customer 0001004521
Open item 90031877 · €12,480.00

CRM

Account ID 0001004521
Case 00012931 · Invoice dispute

Synthetic customerKestrel Foods GmbHID 0001004521 · no real person behind it

Inbox

accounts@kestrel-foods.example
"Invoice 90031877 is wrong"

Documents

Invoice_90031877.pdf
Total €12,480.00

Highlighted values are the same in every system, so the agent can follow the task from the email to the posting. Illustrative data.

Same IDs

Customer, order and invoice numbers resolve in every system the agent queries.

Same names

Masking replaces personal data with realistic values, the same way everywhere.

Same amounts and dates

Emails, chats and PDFs are rendered from the record values. Engineer-led today.

Same starting point

SAP is restored from the same baseline before every run; the other systems are rebuilt from the same configuration.

The problem

Mask one system at a time and the customer falls apart

Most test data is prepared system by system. For agents that cross systems, that breaks the one thing they rely on: being able to follow a customer from one app to the next.

Masked system by systemBroken

SAPHarlow Trading Ltd · 0001004521

CRMBexley & Sons · ACC-88213mismatch

Inboxm.ortiz@quill-mail.examplemismatch

DocumentAlder Supplies · €9,310.00mismatch

Four identities for one customer. The agent fails on the lookup, and you learn nothing about its judgment.

Masked consistentlyConsistent

SAPKestrel Foods GmbH · 0001004521match

CRMKestrel Foods GmbH · 0001004521match

Inboxaccounts@kestrel-foods.examplematch

DocumentInvoice 90031877 · €12,480.00match

One customer everywhere. When results differ, the difference comes from the agent.

Coverage

The systems your agents actually work in

ERP

SAP S/4HANASAP ECCOracle Fusion

CRM and service

SalesforceServiceNowMicrosoft D365

SAP SuccessFactorsWorkday

Databases

SAP HANA · OracleSQL Server · PostgreSQLMySQL · Db2

Messages and documents

Emails and chatsTickets and transcriptsPDFs and statements

Example journeys

Invoice disputeInbox → CRM → SAP → CRM

Supplier onboardingEmail with PDF → SAP vendor master → approval

Order exceptionTicket → SAP sales order → customer reply

Employee changeChat → SuccessFactors → payroll inputs

We've got you covered

Questions about cross-system agent testing

What is cross-system agent testing?

Testing an AI agent on a task that spans several applications, such as an email, a CRM case and an SAP posting, with data that agrees across all of them, so the agent can follow the customer from one system to the next.

How is this different from end-to-end test automation?

Test automation replays scripted steps. An agent chooses its own path, so the data has to support every route it might take, in every system, not just the one in the script.

How do IDs stay consistent when the data is masked?

Masking replaces personal data with realistic values the same way everywhere, so a customer masked in SAP has the same name and IDs in the CRM, documents and messages.

Do the emails and PDFs come from the same data?

Yes. Messages and documents are generated from the same records, so account numbers and amounts match. Structured data is available today; messages and documents are engineer-led.

What access do you need to our systems?

For SAP, read-only access with nothing installed in SAP. Everything runs in your environment, and the other systems in a journey are scoped with you.

Next step

Start with one journey

We build one cross-system environment for a journey you choose, run your agent through it and show a reset between two runs.

Book a demo Request access to Test Data Agent

TestTest AI agents on whole synthetic customersEmails, chats and PDFs SAPMatching test data across SAP and SalesforceSAP and Salesforce ProductA realistic world to test AI agents inTest Data Agent

Updated October 2026

SAP, S/4HANA, SuccessFactors and other SAP products mentioned herein are trademarks or registered trademarks of SAP SE (or an SAP affiliate company) in Germany and other countries. Other names may be trademarks of their respective owners.